After Sales Zone -Headache-free service made in Tecowheel

Did you buy your product on our website? *

Please note that TECOWHEEL is only responsible for the warranty of products purchased directly from our website. If you did not purchase your product from our website, you will need to contact your dealer to assert your warranty rights. If your dealer does not respond to your requests and you wish to purchase spare parts from us, please contact us via our sales contact form.

Identity *

First

Last

Email *

Tel. number. *

Current address *

Address Line 1

City

State / Province / Region

Postal Code

Country

Order Number *

You will find the order number on your invoice or in the order confirmation e-mail.

E-Vehicle Serial Number *

E-Vehicle *

Which electric vehicle do you own?

ODO (Mileage) *

The total number of kilometers your product has been driven to date.

Nature of the problem *

I can switch on the product with the charger connected. *

Please connect the charger to your electric vehicle, leave it connected and try to start the vehicle.

When I try to turn the motor(s) by hand, I notice a strong resistance. *

Please raise your electric vehicle (by placing it on a table or chair, for example) and try to turn the motors manually. Do you feel a strong resistance?

Error code *

The error code displayed by your electric vehicle.

The charger has been tested and is operating normally. *

Please test your charger with a voltmeter.

The display shows a warning message (Brake sensor activated). *

Sometimes your electric vehicle won't accelerate because the brake sensor is blocked and remains activated even if you don't operate the brake lever.

Problem description *

Please try to be complete and precise. The more detailed you describe your problem, the better we'll be able to help you.

Images

Below, you can provide us with photos illustrating the problem. Please add as much information as possible. The more useful information you can provide, the better our response will be.

Photos illustrating the problem/damage *

Drag & Drop Files, Choose Files to Upload You can upload up to 5 files.

File extensions accepted: png, jpeg, jpg, webp | You can upload up to 5 files | Maximum file size is 2 MB.

Application diagnostic result

Drag & Drop Files, Choose Files to Upload You can upload up to 2 files.

If an application exists for your electric vehicle, please go to your product's application and perform a diagnostic, take a screenshot and send it to us. File extensions accepted: png, jpeg, jpg, webp | You can upload up to 2 files | Maximum file size is 2 MB.

Videos

You can download a video explaining the problem below. The clearer and more informative the video, the more effectively we can help you.

IMPORTANT: The video must clearly show both the problem or damage and the vehicle serial number in the same recording.

le du l'application

Video describing the problem/damage *

Drag & Drop Files, Choose Files to Upload

The video must clearly show both the problem or damage and the vehicle serial number in the same recording | Accepted file extensions: mp4, mov | You can upload 1 video | Maximum file size is 10 MB.

Send us a message

Electric scooters

Gyroroues

Electric bikes

Electric bikes

Electric scooters

Electric skates

Electric scooters

Gyroroues

Electric bikes

Electric skates

After Sales

After Sales Form

Images

Videos